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terms and conditions

making a purchase

By placing an order with us you will agree to have read, understood and are bound by the following terms and conditions. Nothing in the forgoing Terms and Conditions will affect your Statutory Rights.

  • Under the Distance Selling Regulations, you're entitled to key information about the seller, including a geographical address
  • Your right to cancel starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods
  • You are entitled to 'cancel your order' and to receive a refund providing the items are in their original packaging, are unworn and in a resaleable condition.
  • Cancellations must be made in writing or via email - view the "Cancellations" section below for full details
  • When you buy goods online you have additional rights to return them.This is because your decision may be based on a brief description or a photograph – so what you receive isn't always quite what you’d expected.

    under the Consumer Contracts Regulations you have the right to return your order up to 14 days from the day you receive your goods.

If you are uncertain of any of the following please contact us on +44 131 229 6909 or email sales@oohrubyshoes.co.uk with "Website Return" in the subject line

All Returns must be unworn and in perfect resaleable condition, repackaged securely and sent to

Ooh! Ruby Shoes, 117 Bruntsfield Place, Edinburgh, EH10 0HB, Scotland, UK

Ooh! Ruby Shoes cannot be held responsible for any loss or damage to returned items. Please obtain proof of purchase from your post office or Courier

 

product availability

All items are subject to availability. If an item or a size in is sold out we will remove it from the website as soon as we can. If we have any problems with the availability of your order, we will contact you as soon as possible and either offer you a suitable alternative, order the product in where possible or give you a full refund if we are unable to fulfill your order.

 

gift vouchers

Gift Vouchers may be purchased on-line or in store. Currently they can only be spent in our store at 117 Bruntsfield Place, Edinburgh, EH10 4EQ. Gift vouchers are non-returnable nor refundable and cannot be purchased at a discount at any time.

 

payment

Ooh! Ruby Shoes uses Sage Pay as a payment provider to ensure private information and credit card details are transmitted securely through the internet. At no point do Ooh! Ruby Shoes Limited store or have access to your credit card or security number (last three digits on the back of your card).
We accept Visa, Visa Debit, MasterCard, American Express and Visa Electron. We also welcome sales over the telephone. Please call +44 131 229 6909. All prices are in pounds sterling and are inclusive of VAT at the current UK rate.

 

website Images

We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen.

 

product specification

All product information and technical specifications contained on www.oohrubyshoes.com are for guidance only, no responsibility can be taken for errors or omissions.

shipping & delivery

When *FREE UK shipping is offered, exclusions apply - addresses within Highland & Islands and the channel Islands areas will incur a £10 surcharge.

FREE COLLECT IN STORE - We will hold your purchase for you to collect in store at 117 Bruntsfield Place, Edinburgh, EH10 4EQ, MAXIMUM TIME 2 WEEKS. After this time has elapsed and if there has been no further contact or agreement made to our satisfaction we will ship the item/s to you at your expense. This does not effect your statutory rights *

 

We aim to dispatch orders placed through www.oohrubyshoes.co.uk within three business days of ordering, subject to availability.

Deliveries in the UK are by Interlink Express and provided your order is received before 4.00 pm it will be delivered next day, excluding Saturdays and Sundays*

*Saturday delivery or delivery by 10am/12pm the next day a surcharge of £5 will apply, please tel. +44 131 229 6909  before 4pm to arrange your special delivery!

 

General Delivery UK:  socks, wellie care & scarves £2.95, gift vouchers & shoes £4.95 boots £8.95

Deliveries in Europe are by Airsure, socks and gift vouchers £10, shoes £15, boots £25.

Deliveries to the rest of the world are by International Signed for. Accessories £10, shoes £20 and boots £30.
*We are not liable for any extra fees or taxes at Customs where items are being delivered eg USA etc. or if an item is being returned to us. These charges are to be paid by the customer*

If you have any queries, please do not hesitate to contact us.

We will not be held responsible for delay of any delivery.

 

comments & suggestions

At Ooh! Ruby Shoes we aim to provide an online shopping service which is as enjoyable and pleasurable as visiting our store in Bruntsfield. We aim to provide the same level of excellent customer service and hope you enjoyed your visit to www.oohrubyshoes.com We are always looking for ways to improve our service and value our customer’s opinions greatly.

If you have any comments or suggestions, or if you need to contact us, email us at info@oohrubyshoes.co.uk or contact at using the details below:

Ooh! Ruby Shoes
117 Bruntsfield Place
Edinburgh
EH10 4EQ
Tel. +44 131 229 6909

 

returns for online purchases

refunds

At Ooh! Ruby Shoes we understand that shopping for footwear online can be difficult as sizes and fit varies between designers and styles.

If you are not completely happy with your purchase and you wish to return the goods we can offer an exchange or a refund. We can only accept returned goods if they are unworn and labels intact, in a perfect saleable condition, accompanied by proof of purchase from the Ooh! Ruby Shoes website. We reserve the right to refuse returns on items where it is apparent these conditions have not been met. These conditions do not affect your statutory rights.

To arrange a return you must send an email to info@oohrubyshoes.co.uk within 48 hours of receipt of your goods, telling us that you are returning the goods and why. We will issue you a Returns Number to write on the parcel. Goods will not be accepted without this Returns Number and should accompany the goods which must be returned within 7 working days of your delivery date. The customer must insure the returned item is packaged securely and unless faulty, incur postage costs. Please acquire a receipt of proof of postage and adequate insurance to cover the product value.

FREE RETURNS Promotion March 27th-April 1st 2014-When we are offering a Free Returns  promotion Returns can be collected from your home, work or alternative address  to a maximum of 7 days from your order delivery as per our Returns policy. It is that easy... To book a free collection simply tel +44 131 229 6909 quoting your order no. and we will arrange a collection via Interlink Express to be picked with 48 hours

If returns have are received between 8-10 days we can only offer an exchange, and only if the conditions of return have been met as stated above.

exchanges

An exchange can only be made by phoning Customer Services +44 131 229 6909. Please contact us as soon as possible regarding an exchange in size so that we can reserve it for you if available. The original item must be returned to us first and will be exchanges against the value of the new item, only when the balance is paid can the new order be dispatched. There is no additional postage cost on your first exchange.

Subsequent exchanges on the same order will carry delivery charges.

All returns will be at the discretion of Ooh! Ruby Shoes. Postage will only be refunded if the item is deemed faulty.

You are responsible for insuring returned goods and we recommend you obtain proof of postage as we cannot accept responsibility for any items lost or damaged in transit. You are also responsible for any customs fees and taxes where applicable. If unpaid, the item may be returned to you or the extra fees will be deducted from your refund amount.

Goods should be packaged securely and returned to:
Ooh! Ruby Shoes, Returns, 117 Bruntsfield Place, Edinburgh EH10 4EQ, Scotland, United Kingdom.

 

cancellations

If you wish to cancel an order from Ooh! Ruby Shoes you must write or email us within 7 working days of delivery. Ooh! Ruby Shoes, Canellations ,117 Bruntsfield Place, Edinburgh, EH10 4EQ, Email: sales@oohrubyshoes.co.uk Please write use the word "Cancellation" in the subject line and please have all your order details to hand and quote your order number in your email.

If you have already been sent an email confirming despatch it will not be possible to cancel your order. In this case it will be your responsibility to return the goods to us at your own cost and risk. We will refund the cost of the goods on their return provided they have been unworn and are in a saleable condition. Please retain your postage receipt a proof of postage.

 

changes to these terms and conditions

We reserve the right to change or remove (temporarily or permanently) the Website and these Terms and Conditions or any part of them without notice and your continued use of the Website following any changes shall be deemed to be your acceptance of such change. Orders for products will be subject to the current Terms and Conditions posted on the Website. Please review these Terms and Conditions regularly to ensure you are aware of any changes made by us.

We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

 

governing law

These Terms and Conditions and any contract for the sale of products through the Website are governed by and shall be construed in accordance with the laws of Scotland. By your acceptance of these Terms and Conditions you hereby submit to the exclusive jurisdiction of the Scottish courts.

Ooh! Ruby Shoes cannot be held responsible for any content from any external websites linked to the Ooh! Ruby Shoes website.